HOSPITALITY

INCREASE COSTUMER LOYALTY

Get to know your guest to provide them with personalized experiences

We’ll provide you with live access to customer data, insights, content, social media information, and analytics 

which will increase revenue and loyalty through our hospitality-oriented solution.

INCREASE COSTUMER LOYALTY

Get to know your guest to provide them with personalized experiences

We’ll provide you with live access to customer data, insights, content, social media information, and analytics  which will increase revenue and loyalty through our hospitality-oriented solution.

WIRELESS SOLUTION

  • Hotel-wide Coverage
  • Guest Access
  • Fast and Reliable Connection

IMPORTANCE TO HOTEL OPERATIONS AND MARKETING TEAMS WHILE THE GUEST IS ON-LOCATION:

Guest satisfaction is key for Hotels.
It’s what keeps them coming back.

  • Receive alerts when a Guest mentions your Hotel in Social Media, and immediately act upon their posts. We’ll know, even if they the hotel isn’t mentioned by name.
  • Keep track of User Generated Content in real-time to provide Guests with unique experiences, like celebrating birthdays with them or solving issues immediately.
  • The key differentiator is to get back to people while they are still in the property.
  • Guests have different needs – we’ll help you build customer profiles from their Social Media.
  • Consumers are more likely to listen to customer reviews than ads provided by the company.

Consider these facts in your business plan:

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86% of people will hesitate to purchase from a business with negative online reviews.
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74% of hotel guests are receptive to customized offers and loyalty programs.
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40% of guests are more likely to return when directly engaged during their stay.
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Customers who are responded to within 30 minutes are 12x more likely to return.
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Guests who are digitally engaged with on Social Media are 3x more likely to return.
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86% of people will hesitate to purchase from a business with negative online reviews.
0
74% of hotel guests are receptive to customized offers and loyalty programs.
0
40% of guests are more likely to return when directly engaged during their stay.
0
Customers who are responded to within 30 minutes are 12x more likely to return.
0
Guests who are digitally engaged with on Social Media are 3x more likely to return.

At Soutec, our goal is to exploit your it solutions to their full potential, providing the hospitality industry with the tools necessary to thrive in the social media and iot market we face today.

These Hotel Industry Ceo’s, Marketing, and Operations leaders use our solutions: